Help & FAQ

We here at A. M. Leonard, Inc. appreciate your business! We want to make your online shopping experience as easy as possible! With the ever increasing amount of unwanted mail,pop-ups and viruses on the internet, software is being updated and built to combat these issues. If for instance your browser/anti-viral software doesn't allow cookies to be sent to your computer, or disables your JavaScript, it may affect your shopping experience at AMLEO.COM.

Please note that AMLEO.COM is best viewed using Internet Explorer 8 or higher, and the most recent versions of Google Chrome, FireFox, Opera, or Safari. Here are a few suggestions that may assist you in your visit... If you do not know your current browser, to view your current browser version, please visit this page to autodetect your browser & operating system: http://help.amleo.com/help.php

RESPONSIVE WEB DESIGN

A.M. Leonard's website uses a Web Design concept called Reponsive Web Design. This means that our website will adapt to the size of the device it's being viewed on. For instance, if you view our website on your iPhone, iPad, or Android device, you will notice that our website will shrink to adapt to the size of your device. Ensuring that our website adapts to meet our customer's needs is always our priority. This is why we've chosen to use Twitter's Bootstrap Core to make our website Responsive. We invite you to enjoy the increased mobile compatibility for your various mobile devices.

UNSURE YOUR ORDER WENT THROUGH?!

Sometimes an order will be successfully submitted even if you get an error message on the last step. We send an order confirmation email to each submitted email address we get along with each order. If you have an order confirmation email in your inbox, we have received your online order and will fulfill your order within the next business day. (pending inventory on-hand)

EMPTY SHOPPING CART/BLANK PAGE?!

If your Shopping Cart is empty or items are missing from it, it is likely that your web browser is not retaining cookies. It may be that "cookie-trimming" or file utility software is causing the difficulty. Cookies are necessary for 1-Click shopping, and they are integral in making the Shopping Cart work efficiently. Programs such as Cookie Cutter, Cookie Monster, WebFree, Guard Dog, Junkbuster, Watchdog, and even certain browsers can be set to suppress cookies. The way to ensure your cookies are working varies from browser to browser.

CANNOT VIEW PRODUCT VIDEOS?

If you cannot view our product videos, please ensure that you have the latest version of Adobe Flash Player or an HTML5 supported browser installed. Our videos are directly embedded on our webpages through youtube. Our youtube channel is: http://www.youtube.com/leonard1885

BLANK CC EXPIRATION YEAR?

If you cannot view our CC expiration year list, then please enable JavaScript. Our website heavily utilizes JavaScript for various functions.

Cookies

How do I turn on cookies in Internet Explorer? On a PC From your browser, go to:
Tools --> Internet Options.
Click on the Security settings Tab.
Make sure that the slider is set for medium.
If it is set on custom you can click the "Default Settings" button to reset these to the "medium" setting.
Click OK. On a Macintosh From your browser, go to:
Edit --> Preferences.
Double click on the "receiving files" item in the left window..
Single click on the sub-item named cookies.
In the right window, select the drop down menu item named "never ask" or "ask for each site" (in which case you will have to accept the cookies when prompted).
Click OK. How do I turn on cookies in Firefox? PC and MAC From your browser, go to:
Tools --> Options.
Click on the 'Privacy' tab.
Tick the box for [x] Allow sites to accept all Cookies.
Click OK. On a Macintosh From your browser, go to:
Firefox --> Preferences.
Click on the 'Privacy' tab.
Tick the box for [x] Allow sites to accept all Cookies.
Close the preferences dialog box.

How do I turn on cookies in Netscape/Mozilla?


PC and MAC From your browser, go to:
Edit --> Preferences.
Click on "advanced" in the left window
(Netscape6: double-click) (Netscape 1: double click "Privacy and Security" option).
Netscape6: click on the sub-menu item named "cookies".
Select the "accept all cookies option" in the right window.
Click OK.

You've asked me to clear cache on a page or the browser - how do I do that?

First, try clearing cache on a single page. This may refresh a script which was loaded a bit wonky in your browser, giving you a clean copy. Go to an affected page, then do a hard reload of that page to override the cache. For most browsers on Windows, CTRL-F5 should do the trick. On a Mac, the key combination is slightly different: command-shift-R (command being the 'Apple' key). To completely clear all browser cache

For Internet Explorer/Windows


From the browser menu:
Tools > Internet Options > General
Select the "Temporary Internet Files" section
Press the button marked: [delete files]

Firefox (Mac & Windows)


From the browser menu:
Tools > Clear Recent History...
When the dialog pops up, select the 'Cache' option and de-select others
Press the button marked: [Clear Now]

Safari Mac


From the menu bar:
Safari > Empty Cache
Press the button marked [Empty]

Safari Windows:


From the settings menu dropdown selector:
Reset Safari > Select the 'Empty Cache' selector only
Press the button marked [Reset]

Opera Mac


From the menu bar:
Opera > Preferences > Advanced > History > Disc cache
Press the button marked: [Empty now]

Opera Windows


From the browser menu:
Tools > Preferences > Advanced > History > Disc cache
Press the button marked: [Empty now]

Google Chrome Windows


From the wrench icon on the browser toolbar:
Tools > Clear browsing data > select "Empty the cache"
select the amount of data that you want to delete
Press the button marked: [Clear browsing data]

Google Chrome Mac


From the browser menu:
Chrome > Clear browsing Data > select "Empty the cache"
select the amount of data that you want to delete
Press the button marked: [Clear browsing data]
After you have cleared your browser cache, reload the page to refresh the content you see.

SOURCE CODE NOT ACCEPTED/DISCOUNT NOT APPLIED?!

First, be sure that you are entering the source code exactly as it appears on your gift certificate or catalog offer, and that the code has not expired. On the back of your catalog is your source code. If the code is correct, then it is likely that your order does not meet the qualifications for using the gift certificate or promotional code. Please call our customer service line at 800-543-8955 to verify your source code. Please Note: You may only use one source code per order!

PAGE LOOPING BACK/NOT UPDATING INFO?!

If you are being looped back to the same page on the order form, or the form is not updating when you make changes, this may happen if your Web browser is caching, or storing, an old copy of the page. You can force your browser to update the page by holding down the Shift key on your keyboard and simultaneously clicking the Reload or Refresh button on your browser.

SYSTEM ERROR?!

These errors usually occur for only a short time. Please return to our Web site and try again later.

Other troubleshooting tips. If your problem is not listed above, it's possible that one of these suggestions may help: Refresh the page. If a page loads only halfway or takes a very long time to load, clicking the "Stop" button at the top of your browser and then clicking "Reload" or "Refresh" often solves the problem. Clear your cache. Most Web browsers temporarily store a local copy of every page you visit. Clearing your cache deletes those files and makes room for new ones. Go to the "Cache" or "Temporary Internet Files" option on your browser (on Netscape, go to "Options" and choose "Network Preferences"; if you use Internet Explorer, go to "Tools" and choose "Internet Options"), and delete the files stored in your cache.

I have a great idea for a feature! How can I suggest it?

The best place to start is sending an e-mail to our Webmaster at Webmaster@amleo.com

If none of these suggestions solves your problem, please contact custserv@amleo.com

Please include as much information in your message as possible, including:
  • Your contact information so that we may better serve you.(email,location, and phone)
  • Time at which the error occurred.
  • Your Browser Type. (ie, netscape, safari, firefox, aol, or other)
  • Your Internet Provider.
  • Specifics of the problem.
  • What point in the ordering process is causing you trouble?
  • If you are receiving an error message, what does it say?
  • What items are you trying to order?
  • Our Customer Service department will be happy to assist you. That number once again is 800-543-8955.
  • Make sure that your browser has JavaScript turned on.