Help & FAQ 

AMLEO.COM
We here at A. M. Leonard, Inc. appreciate your business! 
We want to make your online shopping experience as easy as possible! With the ever 
increasing amount of unwanted mail,pop-ups and viruses on the internet, software is being
updated and built to combat these issues. If for instance your browser/anti-viral software
doesn't allow cookies to be sent to your computer, it may affect your shopping experience
at AMLEO.COM. 

Please note that AMLEO.COM is best viewed using Internet Explorer 8.0 or higher, Google Chrome, FireFox, Opera, or Safari.
Here are a few suggestions that may assist you in your visit...



UNSURE YOUR ORDER WENT THROUGH?! 
Sometimes an order will be successfully 
submitted even if you get an error message on the last step. We send an order confirmation 
email to each submitted email address we get along with each order. If you have an order 
confirmation email in your inbox, we have received your online order and will fulfill your order 
within the next business day. (pending inventory on-hand) 

EMPTY SHOPPING CART/BLANK PAGE?! 
If your Shopping Cart is empty or items are 
missing from it, it is likely that your web browser is not retaining cookies. It may be that 
"cookie-trimming" or file utility software is causing the difficulty. Cookies are necessary 
for 1-Click shopping, and they are integral in making the Shopping Cart work efficiently. 
Programs such as Cookie Cutter, Cookie Monster, WebFree, Guard Dog, Junkbuster, 
Watchdog, and even certain browsers can be set to suppress cookies. The way to ensure 
your cookies are working varies from browser to browser.

Cookies

How do I turn on cookies in Internet Explorer?
On a PC
From your browser, go to:

  1. Tools --> Internet Options.
  2. Click on the Security settings Tab.
  3. Make sure that the slider is set for medium.
  4. If it is set on custom you can click the "Default Settings" button to reset these to the "medium" setting.
  5. Click OK.

On a Macintosh
From your browser, go to:

  1. Edit --> Preferences.
  2. Double click on the "receiving files" item in the left window..
  3. Single click on the sub-item named cookies.
  4. In the right window, select the drop down menu item named "never ask" or "ask for each site" (in which case you will have to accept the cookies when prompted).
  5. Click OK.

How do I turn on cookies in Firefox?
PC and MAC
From your browser, go to:

  1. Tools --> Options.
  2. Click on the 'Privacy' tab.
  3. Tick the box for [x] Allow sites to accept all Cookies.
  4. Click OK.

On a Macintosh
From your browser, go to:

  1. Firefox --> Preferences.
  2. Click on the 'Privacy' tab.
  3. Tick the box for [x] Allow sites to accept all Cookies.
  4. Close the preferences dialog box.

How do I turn on cookies in Netscape/Mozilla?
PC and MAC
From your browser, go to:

  1. Edit --> Preferences.
  2. Click on "advanced" in the left window
  3. (Netscape6: double-click) (Netscape 1: double click "Privacy and Security" option).
  4. Netscape6: click on the sub-menu item named "cookies".
  5. Select the "accept all cookies option" in the right window.
  6. Click OK.

You've asked me to clear cache on a page or the browser - how do I do that?
First, try clearing cache on a single page. This may refresh a script which was loaded a bit wonky in your browser, giving you a clean copy.
Go to an affected page, then do a hard reload of that page to override the cache. For most browsers on Windows, CTRL-F5 should do the trick. On a Mac, the key combination is slightly different: command-shift-R (command being the 'Apple' key).
To completely clear all browser cache

For Internet Explorer/Windows

  • From the browser menu:
  • Tools > Internet Options > General
  • Select the "Temporary Internet Files" section
  • Press the button marked: [delete files]

Firefox (Mac & Windows)

  • From the browser menu:
  • Tools > Clear Recent History...
  • When the dialog pops up, select the 'Cache' option and de-select others
  • Press the button marked: [Clear Now]

Safari Mac

  • From the menu bar:
  • Safari > Empty Cache
  • Press the button marked [Empty]

Safari Windows:

  • From the settings menu dropdown selector:
  • Reset Safari > Select the 'Empty Cache' selector only
  • Press the button marked [Reset]

Opera Mac

  • From the menu bar:
  • Opera > Preferences > Advanced > History > Disc cache
  • Press the button marked: [Empty now]

Opera Windows

  • From the browser menu:
  • Tools > Preferences > Advanced > History > Disc cache
  • Press the button marked: [Empty now]

Google Chrome Windows

  • From the wrench icon on the browser toolbar:
  • Tools > Clear browsing data > select "Empty the cache"
  • select the amount of data that you want to delete
  • Press the button marked: [Clear browsing data]

Google Chrome Mac

  • From the browser menu:
  • Chrome > Clear browsing Data > select "Empty the cache"
  • select the amount of data that you want to delete
  • Press the button marked: [Clear browsing data]

After you have cleared your browser cache, reload the page to refresh the content you see.

SOURCE CODE NOT ACCEPTED/DISCOUNT NOT APPLIED?! 
First, be sure that you are 
entering the source code exactly as it appears on your gift certificate or catalog offer, and that 
the code has not expired. On the back of your catalog is your source code. If the 
code is correct, then it is likely that your order does not meet the qualifications for using the 
gift certificate or promotional code. Please call our customer service line at 800-543-8955 to 
verify your source code.

PAGE LOOPING BACK/NOT UPDATING INFO?! 
If you are being looped back to the 
same page on the order form, or the form is not updating when you make changes, this 
may happen if your Web browser is caching, or storing, an old copy of the page. You can 
force your browser to update the page by holding down the Shift key on your keyboard and 
simultaneously clicking the Reload or Refresh button on your browser.

SYSTEM ERROR?! 
These errors usually occur for only a short time. Please return to our Web 
site and try again later.
Other troubleshooting tips. If your problem is not listed above, it's possible that one of these 
suggestions may help: Refresh the page. If a page loads only halfway or takes a very long time 
to load, clicking the "Stop" button at the top of your browser and then clicking "Reload" or 
"Refresh" often solves the problem. Clear your cache. Most Web browsers temporarily store a 
local copy of every page you visit. Clearing your cache deletes those files and makes room for 
new ones. Go to the "Cache" or "Temporary Internet Files" option on your browser (on 
Netscape, go to "Options" and choose "Network Preferences"; if you use Internet Explorer, 
go to "Tools" and  choose "Internet Options"), and delete the files stored in your cache.

I have a great idea for a feature! How can I suggest it?
The best place to start is sending an e-mail to our Webmaster at Webmaster@amleo.com


If none of these suggestions solves your problem, please contact custserv@amleo.com

Please include as much information in your message as possible,  including: 
     .   Your contact information so that we may better serve you.(email,location, and phone)
     .  Time at which the error occurred.
     .  Your Browser Type. (ie, netscape, safari, firefox, aol, or other)
     .  Your Internet Provider.
     .  Specifics of the problem.
     ·   What point in the ordering process is causing you trouble? 
     ·   If you are receiving an error message, what does it say? 
     ·   What items are you trying to order? 

Our Customer Service department will be happy to assist you. That number once again is 800-543-8955.