AMLEO.COM
     shopping cart Troubleshooting We here at A. M. Leonard, Inc. appreciate your business! 
      We want to make your online shopping experience as easy as possible! With the ever 
      increasing amount of unwanted mail,pop-ups and viruses on the internet, software is being
      updated and built to combat these issues. If for instance your browser/anti-viral software
      doesnt allow cookies to be sent to your computer, it may affect your shopping experience
      at AMLEO.COM. Here are a few suggestions that may assist you in your visit...

     UNSURE YOUR ORDER WENT THROUGH?! Sometimes an order will be successfully 
     submitted even if you get an error message on the last step. We send an order confirmation 
     email to each submitted email address we get along with each order. If you have an order 
     confimation email in your inbox, we have recieved your online order and will fulfill your order 
     within the next 24 hours. (pending inventory on-hand) 

     EMPTY SHOPPING CART/BLANK PAGE?! If your Shopping Cart is empty or items are 
     missing from it, it is likely that your web browser is not retaining cookies. It may be that 
     "cookie-trimming" or file utility software is causing the difficulty. Cookies are necessary 
     for 1-Click shopping, and they are integral in making the Shopping Cart work efficiently. 
     Programs such as Cookie Cutter, Cookie Monster,WebFree, Guard Dog,Junkbuster, 
     Watchdog, and even certain browsers can be set to suppress cookies. The way to ensure 
     your cookies are working varies from browser to browser. 

     BROWSER SETTINGS FOR COOKIES:
     **Netscape Browser** For example, Netscape allows you to change the settings to accept 
     cookies by clicking Preferences on the Edit drop-down menu, then choosing Advanced and 
     adjusting the settings in the Cookies box. 

    **IE Browsers** If you are using Internet Explorer, click the Tools drop-down menu, then 
     click "Internet Options..." Click the Security tab, and then click the Custom Level button. 
     Click the radio buttons next to Enable beneath both "Allow cookies that are stored on your 
     computer" and "Allow per-session cookies (not stored)." This should enable your browser to 
     accept cookies. 

     SOURCE CODE NOT ACCEPTED/DISCOUNT NOT APPLIED?! First, be sure that you are 
     entering the source code exactly as it appears on your gift certificate or catalog offer, and that 
     the code has not expired. On the back of your catalog, the "S=" is your source code. If the 
     code is correct, then it is likely that your order does not meet the qualifications for using the 
     gift certificate or promotional code. Please call our customer service line at 800-543-8955 to 
     verify your source code.

     PAGE LOOPING BACK/NOT UPDATING INFO?! If you are being looped back to the 
     same page on the order form, or the form is not updating when you make changes, this 
     may happen if your Web browser is caching, or storing, an old copy of the page. You can 
     force your browser to update the page by holding down the Shift key on your keyboard and 
     simultaneously clicking the Reload or Refresh button on your browser.

     SYSTEM ERROR?! These errors usually occur for only a short time. Please return to our Web 
     site and try again later.

     Other troubleshooting tips. If your problem is not listed above, it's possible that one of these 
     suggestions may help: Refresh the page. If a page loads only halfway or takes a very long time 
     to load, clicking the "Stop" button at the top of your browser and then clicking "Reload" or 
     "Refresh" often solves the problem. Clear your cache. Most Web browsers temporarily store a 
     local copy of every page you visit. Clearing your cache deletes those files and makes room for 
     new ones. Go to the "Cache" or "Temporary Internet Files" option on your browser (on 
     Netscape, go to "Options" and choose "Network Preferences"; if you use Internet Explorer, 
     go to "Tools" and  choose "Internet Options"), and delete the files stored in your cache. 

     If none of these suggestions solves your problem, please contact us using the link below. 
     Please include as much information in your message as possible,  including: 
     .   Your contact information so that we may better serve you.(email,location, and phone)
     .	Time at which the error occurred.
     .	Your Browser Type. (ie,netscape,safari,firefox,aol, or other)
     .	Your Internet Provider.
     .	Specifics of the problem.
     ·   What point in the ordering process is causing you trouble? 
     ·   If you are receiving an error message, what does it say? 
     ·   What items are you trying to order? 
     Our Customer Service department will be happy to assist you. That number once again 
     is 800-543-8955.