We here at A. M. Leonard, Inc. appreciate your business! We want to make your online shopping 
     experience as easy as possible! With the ever increasing amount of unwanted mail,pop-ups and 
     viruses on the internet, software is being updated and built to combat these issues. If for instance 
     your browser/anti-viral software doesnt allow cookies to be sent to your computer, it may affect     
     your shopping experience at AMLEO.COM. Here are a few suggestions that may assist you in 
     your visit...

     UNSURE YOUR ORDER WENT THROUGH?! Sometimes an order will be successfully submitted 
     even if you get an error message on the last step. We send an order confirmation email to each 
     submitted email address we get along with each order. If you have an order confimation email in 
     your inbox, we have recieved your online order and will fulfill your order within the next 24 hours.
     (pending inventory on-hand) 

     EMPTY SHOPPING CART/BLANK PAGE?! If your Shopping Cart is empty or items are missing 
     from it, it is likely that your web browser is not retaining cookies. It may be that "cookie-trimming"
     or file utility software is causing the difficulty. Cookies are necessary for 1-Click shopping, and    
     they are integral in making the Shopping Cart work efficiently. Programs such as Cookie Cutter, 
     Cookie Monster,WebFree, Guard Dog,Junkbuster, Watchdog, and even certain browsers can be 
     set to suppress cookies. The way to ensure your cookies are working varies from browser to browser. 

     BROWSER SETTINGS FOR COOKIES:
     **Netscape Browser** For example, Netscape allows you to change the settings to accept cookies by 
    clicking Preferences on the Edit drop-down menu, then choosing Advanced and adjusting the settings
    in the Cookies box. 

    **IE Browsers** If you are using Internet Explorer, click the Tools drop-down menu, then click
     "Internet Options..." Click the Security tab, and then click the Custom Level button. Click the radio 
     buttons next to Enable beneath both "Allow cookies that are stored on your computer" and 
     "Allow per-session cookies (not stored)." This should enable your browser to accept cookies. 

     SOURCE CODE NOT ACCEPTED/DISCOUNT NOT APPLIED?! First, be sure that you are entering the 
     source code exactly as it appears on your gift certificate or catalog offer, and that the code has not expired. 
     On the back of your catalog, the "S=" is your source code. If the code is correct, then it is likely that your 
     order does not meet the qualifications for using the gift certificate or promotional code. Please call our 
     customer service line at 800-543-8955 to verify your source code.

     PAGE LOOPING BACK/NOT UPDATING INFO?! If you are being looped back to the same page on the 
     order form, or the form is not updating when you make changes, this may happen if your Web browser is 
     caching, or storing, an old copy of the page. You can force your browser to update the page by holding down 
     the Shift key on your keyboard and simultaneously clicking the Reload or Refresh button on your browser.

     SYSTEM ERROR?! These errors usually occur for only a short time. Please return to our Web site and 
     try again later.

     Other troubleshooting tips. If your problem is not listed above, it's possible that one of these suggestions 
     may help: Refresh the page. If a page loads only halfway or takes a very long time to load, clicking the 
     "Stop" button at the top of your browser and then clicking "Reload" or "Refresh" often solves the problem. 
     Clear your cache. Most Web browsers temporarily store a local copy of every page you visit. Clearing 
     your cache deletes those files and makes room for new ones. Go to the "Cache" or "Temporary Internet 
     Files" option on your browser (on Netscape, go to "Options" and choose "Network Preferences"; if you use 
     Internet Explorer, go to "Tools" and choose "Internet Options"), and delete the files stored in your cache. 

     If none of these suggestions solves your problem, please contact us using the link below. Please include 
     as much information in your message as possible,  including: 
     . Your contact information so that we may better serve you.(email,location, and phone)
     .	Time at which the error occurred.
     .	Your Browser Type. (ie,netscape,safari,firefox,aol, or other)
     .	Your Internet Provider.
     .	Specifics of the problem.
 · What point in the ordering process is causing you trouble? 
 · If you are receiving an error message, what does it say? 
 · What items are you trying to order? 
Our Customer Service department will be happy to assist you. That number once again is 800-543-8955.