Down To Earth Guarantee
We sell only new items, and warrant them in accordance with the manufacturer's warranty policy. We realize the need to actually see and handle an item to know if it is acceptable. Therefore, you may return any item to us within 30 days, new or used. Shipping and handling charges for returning items are the responsibility of the buyer. Special orders, closeouts, and spare parts are not returnable. All returns are subject to a 5% restocking fee (minimum of $5.00) This charge must be paid with the return, no C.O.D’s will be accepted.
Please call our customer service department at 1-800-543-8955 M-F 8am-5pm, Sat 8 - noon EST for a return authorization number BEFORE returning merchandise.